Shipping & Delivery

Production & Delivery Timeline

We know how exciting it is to receive something truly special for your pet. Below, you’ll find everything you need to know about how long it takes — from the moment you place your order to the day it arrives at your doorstep.

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⏳ Order Processing

This is the time it takes us to craft and prepare your order before it's shipped out.

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Standard Processing

Our products are not mass-produced — each piece is carefully made to ensure exceptional quality.
It takes approximately 5 hours to craft just one pet bed, and we give each item the time and care it deserves.
Our standard processing time is 5–7 business days, which includes custom crafting, order confirmation, packaging, and dispatch.

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Urgent Orders

Need it faster? We offer an express processing option for SGD 40, reducing production time to 2–3 business days.

We also offer express shipping (1 business day delivery) for an additional fee.
To check availability and arrange an urgent order, please WhatsApp us at +62 878 7508 7034 before purchasing.

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🚚 Shipping Times

Once your order has been processed, we’ll ship it using reliable courier services.

Singapore & Indonesia: 3–5 business days

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Other International Destinations: Shipping times vary based on your location and courier service.
For an accurate estimate, feel free to WhatsApp us anytime.

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📦 Total Lead Time

Lead time = Processing time + Shipping time

This is the complete timeline from when you place your order to when it arrives at your door.
We’ll always keep you updated and do our best to deliver as quickly as possible.

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🔔 Please Note

High-Demand Periods: During peak seasons (e.g. holidays, expos), orders may take a little longer due to increased volume. We appreciate your patience!

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Order Updates:

You'll receive email notifications at every step — order confirmation, shipping updates, and tracking details once your item is on the way.

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Shipping Costs
Shipping fees are calculated at checkout based on your location, item weight, and size. For international orders, rates vary by destination and package dimensions.

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Customs & Duties
International customers are responsible for any import duties, taxes, or customs fees. These are not included in your order total and must be paid upon delivery. Please check with your local customs office for details.

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Tracking Info
Once your order ships, we’ll email you a tracking number so you can follow its journey.

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Delivery Issues
If your order is marked as delivered but you haven’t received it, please contact the courier or your local post office directly. While we’ll support where we can, we are not responsible for delivery errors after the package has left our warehouse.

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Need Help?
For questions or assistance, reach out via WhatsApp at +62 878 7508 7034 or email us.

Support hours: Mon–Fri, 10 AM–5 PM (GMT+7)

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We appreciate your patience and will do our best to ensure your order arrives safely.

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